Pk 399 — Terms & Conditions

1Introduction & General Terms

Welcome to pk 399. These Terms & Conditions ("Terms") apply to the use of all services on the pk 399 platform. By accessing our services through the pk 399 website, mobile app, or any other channel, you are deemed to have accepted these Terms.

Pk 399 is an online gaming platform operating under an international gaming license. Our goal is to provide users in Bangladesh with a safe, transparent, and entertaining online gaming experience. We always want our users to have a clear understanding of all terms and conditions.

These Terms, together with the pk 399 Privacy Policy and Responsible Gaming Policy, form the complete agreement. If you do not agree with any part of these Terms, you are advised to discontinue use of pk 399.

2Account Register

A valid account is required to use services on pk 399. All information provided at the time of registration must be accurate, complete, and up to date. Accounts created with incorrect information may be cancelled at any time.

• Each individual may only operate one account — creating multiple accounts using the same name, address, phone number, or payment method is strictly prohibited.
• Keeping your account password confidential is your own responsibility. pk 399 will never ask for your password by phone or message.
• Sharing or transferring your account to another person in any form is strictly prohibited.
• Any unusual activity detected on your account must be reported to pk 399 support immediately.
• After registration, an account verification (KYC) process may be required.

3Age Verification

Pk 399 strictly enforces an 18+ policy. No person under the age of eighteen may create an account or use any gaming services on pk 399. This is a legal requirement, and pk 399 has zero tolerance for any violation of this rule.

Pk 399 may request a National ID card or birth registration certificate for age verification at any time. Withdrawals may be temporarily held until verification is complete. Parents and guardians are strongly advised to ensure that minors do not access this platform.

4Deposits & Withdrawals

Deposits and withdrawals on pk 399 can be made via bKash, Nagad, and Rocket. All transactions are secure and encrypted. Deposits are generally instant, and withdrawals may take up to 24 hours to process.

• A minimum deposit amount is set and may vary depending on the payment method.
• To make a withdrawal, your account must be verified and your deposited amount must have been wagered at least once.
• Withdrawals can only be made to a payment account registered in your own name — sending funds to a third-party account is strictly prohibited.
• Pk 399 reserves the right to suspend or investigate any suspicious transactions.
• If money laundering or illegal activity is suspected, the relevant authorities will be notified.

5Bonuses & Promotions

Pk 399 regularly offers a variety of bonuses and promotional deals. Each bonus comes with specific terms and wagering requirements, which will be clearly stated in the bonus details. Users are advised to read all relevant conditions carefully before claiming any bonus.

• The welcome bonus is available to new members only and can be claimed once.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the required conditions have been met.
• If bonus abuse is detected through the use of multiple accounts, all associated accounts will be closed and all bonuses and winnings will be forfeited.
• Pk 399 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• In any dispute related to bonuses, pk 399's decision shall be considered final.

6Gaming Rules

Pk 399 offers a wide range of games — Live Casino, Sports Betting, bingo, slots, and much more. Each game has its own rules, detailed on the respective game page. General gaming rules are as follows:

• All bets are final — once a bet is confirmed, it cannot be changed or cancelled.
• If a game is interrupted due to a technical issue, pk 399 will use its own records to determine the outcome of that game.
• Any disputes regarding game outcomes will be resolved within 72 hours of the complaint being submitted.
• If a match is cancelled in Sports Betting, the bet will be considered void and the stake will be refunded.
• Pk 399 reserves the right to investigate any suspicious betting patterns and to place payments on hold when necessary.

7Prohibited Activities

Pk 399 is committed to maintaining a fair and secure gaming environment. The following activities are strictly prohibited and will result in permanent account closure if violated:

• Fraud, deception, or providing false information.
• Playing games using bots, automation software, or artificial intelligence.
• Operating multiple accounts or using another person's account.
• Money laundering or any form of illegal financial activity.
• Attempting to hack or gain unauthorized access to the pk 399 system.
• Harassing, threatening, or deceiving other users.

8Account Closure & Suspension

Pk 399 reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• If the Terms & Conditions are violated.
• If a user requests to close their own account.
• Extended periods of inactivity on the account.
• Providing incorrect information during the verification process.
• If suspicious or unusual activity is detected.

You may also request account closure at any time through our support team. Before closure, you will be given the opportunity to withdraw any valid remaining balance.

9Responsible Gaming

Pk 399 believes gaming should be purely for entertainment. We never want any user to face financial or emotional hardship because of gaming. That is why pk 399 provides a range of responsible gaming tools.

• Setting deposit limits — daily, weekly, or monthly.
• Cool-off — temporarily deactivating your account for a set period.
• Self-exclusion — the option to take a break from gaming for an extended period.
• Reality check — a reminder of how long you have been playing within a set time period.

If you run into any gaming issues, contact our Responsible Gaming On that page you will find detailed information and support links.

10Limitation of Liability

Pk 399 is committed to delivering the highest quality of service. However, pk 399's liability is limited in the following situations:

• Issues caused by loss of internet connectivity.
• Delays or errors on the part of third-party payment providers.
• Unexpected technical issues or scheduled server maintenance.
• Losses resulting from the user's own negligence or error.

We always strive to resolve any errors or issues promptly. If you encounter a problem, please contact our support team.

11Changes to Terms & Conditions

Pk 399 may update these Terms & Conditions at any time when necessary. For significant changes, users will be notified in advance via email or app notification.

Continued use of pk 399 after updated Terms are published will be considered acceptance of the new Terms. We encourage you to review this page regularly.

12Contact

If you have any questions or feedback regarding these Terms & Conditions, please get in touch with us. The pk 399 support team is available 7 days a week, 24 hours a day.

• Email: [email protected]
• Live Chat: available directly on the website and app.
• Response time: typically within 1–3 hours.

When submitting a complaint, please provide as much detail as possible — including your account number, the time the issue occurred, and a description of the problem. This helps us resolve your case faster.